I have emailed/called/texted the company several times without any reaction. I have actually asked for a refund and nobody has actually addressed me - Slabway Shiatsu Massage Chair Reviews. I would recommend not to squander your tough made cash on this company. I will be calling the Chief law officer to submit a complaint regarding SLAB. Purchaser Beware!!!!!! Hi There Michael, We truly are sorry for the clear disappointment and inconvenience you have experienced regarding your recent order with Slabway.
Looking over your order history, I do see your order was produced December 4th which there was a label developed on December 7. Your bundle was labeled and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our consumer service group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair $1499.98).
We acknowledge that we failed to miss out on the mark in this instance. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Contacted 3 days said it shipped 4 days ago after a week they do not address the phone and tell you to chat with their website which never answer you back. They will keep you waiting sent a number of e-mail with the same reaction will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This company is a scam and I'm going to do my best in finding an attorney to spend adequate cash to get them to reimburse my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I've tried to contact Slabway many times through email phone calls and have yet been able to talk with a live individual I continuously get e-mails back from them stating that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail mentioning that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss bad action that I obtain from their assistance teams I believe anyone aiming to purchase any of their products should extremely look at all their feedback's I have no concept the actual count of the number of bulls ** t favorable feedback's they're posting but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you inspect the fuse situated on the back of your chair (Slabway Massage Chair Special Discount). We have received no further interaction from you informing us if that fixed your issue. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to supply a great experience to each and every client. We recognize that we failed to fizzle in this instance. For that we ask forgiveness - Slabway Massage Chair $1499.98. We await your reaction. Thank YouI purchased a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the internet site. I got in touch with chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this place is a fraud and i am going to call charge card to stop payment. Slabway One Massage Chair. I DO NOT RECOMMEND purchasing anything from this badly run outfit (if they are a genuine clothing). BUYER BEWARE!!!!!! Hello There Ian, We seriously are sorry for any frustration or inconvenience you have experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the present circumstances affecting our carriers nationwide. In relation to your experience with our client service group, we understand that our service has actually taken a hit this vacation season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we stopped working to miss the mark in this instance. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Put an order on 12/4/20 and the order was canceled mid shipment without any further explanation!? I've called multiple times, sent e-mails utilized the chat widget they suggested and likewise connected to them by means of all social networks platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year warranty I purchased. Tonya L ****** Hi There Tonya, We seriously are sorry for the clear disappointment and trouble you have actually experienced regarding your current order with Slabway (Slabway One Massage Chair). This is not our intention and not the experience we want for our consumer.
This was because of a mistake in interaction with the pickup at our satisfaction facility. Your package was labeled and ready for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to meet the need (Slabway Shiatsu Massage Chair Reviews). As such, we have likewise been not able to guarantee our shipping timespan with the same certainty we formerly had the ability to.
In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources available to us to offer a great experience to each and every client (Slabway Massage Chair Review).
For that we say sorry. Our records show that you have received the full refunds as asked for. We expect the opportunity to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I immediately attempted to cancel my order. I sent an e-mail I contacted the phone, for which there was no response. It was now approximately 12:20. I finally received an action by Monday morning telling me the order had shipped.
Nevertheless, it was not deliverable because they had an inaccurate apartment or condo number. I contacted UPS and asked to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your duty to do so. You will be taken benefit of if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and will not address their own chat bot. It's ludicrous. I want my refund. Hi there Francis, We are sorry for any disappointment you have experienced concerning the performance of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our consumer assistance since late. Their refund policy for their incompetence is outrageous. Do refrain from doing service with these people. Go through ******. I bought a foot massager Nov 26, utilized it when and it triggered me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this business.
I will keep your business on blast for this - Slabway Full Body Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was authorized for a refund and that you chose the alternative to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund amount.
At this time, if you wish to proceed with the return procedure you've started, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Business Profiles may not be recreated for sales or promotional functions. BBB Organization Profiles are provided solely to assist you in exercising your own finest judgment.
However, BBB does not verify the accuracy of information offered by 3rd parties, and does not ensure the precision of any info in Business Profiles - Reviews Of Slabway Massage Chair. When considering complaint details, please take into consideration the company's size and volume of transactions, and comprehend that the nature of problems and a firm's responses to them are typically more crucial than the variety of problems.
BBB Business Profiles are subject to change at any time. If you select to do organization with this company, please let the organization know that you contacted BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Massage Chair Amazon.
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Massage Chairs are intricate makers with lots of moving parts and advanced computer components, so things can fail. But it's not much various from a vehicle, it depends upon how you utilize it and how you take care of it that will identify the length of time it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can occur during delivery.