I have emailed/called/texted the business a number of times with no reaction. I have actually asked for a refund and nobody has answered me - Slabway One Massage Chair. I would suggest not to lose your difficult earned money on this business. I will be getting in touch with the Attorney general of the United States to submit a complaint concerning PIECE. Purchaser Beware!!!!!! Hello There Michael, We truly regret the clear frustration and inconvenience you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth and that there was a label produced on December 7. Your plan was identified and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to meet the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Full Body Massage Chair).
We acknowledge that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Hired 3 days stated it delivered 4 days back after a week they do not answer the phone and inform you to chat with their website which never address you back. They will keep you waiting sent out several email with the exact same action will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my finest in discovering a legal representative to invest enough money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we eliminated from package set it up plugged it in the chair went into a full recline mode and has not came out of it because I have actually attempted to contact Slabway various times through e-mail phone calls and have actually yet had the ability to talk with a live individual I constantly get e-mails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me again I get another email specifying that they're closing the RMA support ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this company due to the piss poor response that I obtain from their assistance groups I believe anyone wanting to purchase any of their products need to extremely take a look at all their feedback's I have no idea the actual count of how numerous bulls ** t positive feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse situated on the back of your chair (Slabway Massage Chair Special Discount). We have actually received no further interaction from you informing us if that resolved your problem. In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday season.
We are doing all that we can with the resources available to us to supply a good experience to each and every consumer. We recognize that we stopped working to fizzle in this circumstances. For that we apologize - Slabway Full Body Massage Chair. We await your response. Thank YouI ordered a foot massager. Website said 2-4 day delivery time.
I called number noted and it is a recording that just keeps repeating. States to get on chat online website. I got in touch with chat, said "currently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot states "typical wait time 5-15 mins.
I think this location is a scam and i am going to call charge card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this inadequately run attire (if they are a real outfit). BUYER BEWARE!!!!!! Hey Ian, We genuinely regret any frustration or hassle you have actually experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been not able to meet the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the present circumstances impacting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We recognize that we failed to miss the mark in this circumstances. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment without any further description!? I've called numerous times, sent e-mails utilized the chat widget they recommended and likewise reached out to them via all social networks platforms and no reaction no reply just no explanation.
I would like a full refund for the foot massager and 1 year warranty I bought. Tonya L ****** Hi Tonya, We all the best are sorry for the clear aggravation and hassle you have experienced regarding your recent order with Slabway (Slabway Massage Chair Amazon). This is not our objective and not the experience we want for our customer.
This was due to a mistake in interaction with the pickup at our fulfillment center. Your plan was labeled and prepared for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to satisfy the need (Slabway Massage Chair Review). As such, we have actually likewise been unable to guarantee our shipping time frames with the very same certainty we formerly were able to.
In relation to your experience with our customer care group, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources offered to us to offer a good experience to each and every client (Slabway One Massage Chair).
For that we say sorry. Our records reveal that you have actually gotten the complete refunds as requested. We hope for the chance to regain your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the product they were selling might be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away attempted to cancel my order. I sent an email I got in touch with the phone, for which there was no response. It was now roughly 12:20. I finally received an action by Monday morning telling me the order had actually shipped.
However, it was not deliverable due to the fact that they had an inaccurate apartment number. I got in touch with UPS and asked them to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody chooses up the phone and will not address their own chat bot. It's ridiculous. I want my refund. Hi there Francis, We regret any aggravation you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our consumer support as of late. Their refund policy for their incompetence is ludicrous. Do not do company with these people. Go through ******. I ordered a foot massager Nov 26, used it as soon as and it caused me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair $1499.98. The power of social media. We are sorry to hear your Slabway purchase did not suit your requirements. Our records show that your order was authorized for a refund and that you chose the choice to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you want to proceed with the return process you've started, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Organization Profiles might not be reproduced for sales or promotional functions. BBB Service Profiles are offered exclusively to help you in exercising your own finest judgment.
However, BBB does not validate the precision of information supplied by third parties, and does not ensure the precision of any info in Organization Profiles - Slabway Shiatsu Massage Chair. When thinking about complaint details, please take into account the business's size and volume of deals, and comprehend that the nature of grievances and a company's reactions to them are often more important than the variety of grievances.
BBB Business Profiles undergo change at any time. If you pick to do company with this service, please let business understand that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not back any product, service or organization - Slabway Massage Chair Reviews.
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Massage Chairs are complex devices with lots of moving parts and advanced computer parts, so things can fail. But it's not much different from an automobile, it depends upon how you use it and how you look after it that will figure out the length of time it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can take place during shipment.