I have actually emailed/called/texted the company a number of times without any action. I have requested a refund and nobody has actually addressed me - Slabway Shiatsu Massage Chair Reviews. I would recommend not to waste your difficult earned cash on this company. I will be contacting the Attorney General to file a complaint relating to PIECE. Purchaser Be Careful!!!!!! Hello Michael, We all the best regret the clear disappointment and hassle you have actually experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was developed December 4th which there was a label produced on December 7. Your plan was labeled and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Massage Chair Pic).
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Employed 3 days said it delivered 4 days earlier after a week they do not answer the phone and inform you to chat with their website which never address you back. They will keep you waiting sent out a number of e-mail with the same action will return with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This business is a fraud and I'm going to do my finest in discovering a lawyer to invest enough money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from package set it up plugged it in the chair entered into a full recline mode and has not came out of it considering that I have actually attempted to contact Slabway various times by means of e-mail call and have yet been able to talk with a live individual I constantly get e-mails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours before a representative contacts me again I get another email stating that they're closing the RMA support ticket I've been trying to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss poor reaction that I receive from their assistance groups I think anyone wanting to acquire any of their products need to highly take a look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies relating to the functionality issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Full Body Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse located on the back of your chair (Slabway Massage Chair Amazon). We have actually received no further communication from you notifying us if that fixed your issue. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every customer. We recognize that we stopped working to miss out on the mark in this instance. For that we apologize - Slabway Massage Chair Special Discount. We await your reaction. Thank YouI bought a foot massager. Site said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps duplicating. Says to get on chat on the web site. I called chat, said "presently replying in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot states "regular wait time 5-15 minutes.
I think this place is a scam and i am going to call charge card to stop payment. Slabway Massage Chair Amazon. I DO NOT RECOMMEND buying anything from this poorly run clothing (if they are a real outfit). BUYER BE CAREFUL!!!!!! Hey There Ian, We truly are sorry for any frustration or trouble you have actually experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been not able to satisfy the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday season (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We recognize that we failed to fizzle in this instance. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been satisfied with your purchase and discover excellent usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair Reviews. Put an order on 12/4/20 and the order was canceled mid delivery with no additional description!? I have actually called multiple times, sent out e-mails used the chat widget they recommended and also connected to them via all social networks platforms and no action no reply simply no description.
I would like a full refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hello There Tonya, We seriously are sorry for the clear frustration and trouble you have actually experienced concerning your recent order with Slabway (Slabway Massage Chair). This is not our intention and not the experience we desire for our consumer.
This was due to an error in interaction with the pickup at our satisfaction center. Your plan was identified and prepared for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to fulfill the need (Slabway Massage Chair Pic). As such, we have actually also been not able to guarantee our shipping time frames with the very same certainty we previously were able to.
In relation to your experience with our customer service group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every consumer (Slabway Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually gotten the complete refunds as asked for. We expect the opportunity to restore your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I discovered the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I immediately attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I lastly got an action by Monday morning informing me the order had actually shipped.
Nevertheless, it was not deliverable since they had an incorrect home number. I got in touch with UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be benefited from if you do not. I received my foot massager and it worked when then stopped. Now no one gets the phone and won't answer their own chat bot. It's absurd. I desire my refund. Hello there Francis, We regret any disappointment you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our customer support as of late. Their refund policy for their incompetence is outrageous. Do refrain from doing company with these people. Go through ******. I purchased a foot massager Nov 26, used it once and it triggered me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their evaluations prior to buying from this company.
I will keep your business on blast for this - Slabway Massage Chair Amazon. The power of social networks. We are sorry to hear your Slabway purchase did not match your needs. Our records reveal that your order was authorized for a refund and that you chose the option to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return process you've started, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Organization Profiles might not be replicated for sales or promotional purposes. BBB Service Profiles are offered solely to help you in exercising your own finest judgment.
Nevertheless, BBB does not verify the precision of details offered by 3rd parties, and does not ensure the precision of any information in Business Profiles - Slabway One Massage Chair. When thinking about complaint information, please consider the business's size and volume of transactions, and comprehend that the nature of complaints and a company's reactions to them are frequently more vital than the variety of complaints.
BBB Service Profiles are subject to alter at any time. If you select to do organization with this organization, please let business understand that you called BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any product, service or organization - Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is fantastic - Slabway Massage Chair Special Discount...
Massage Chairs are complicated machines with lots of moving parts and advanced computer system parts, so things can go wrong. But it's very little different from an automobile, it depends upon how you utilize it and how you look after it that will determine the length of time it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and swellings that can occur throughout shipment.