I have emailed/called/texted the business several times without any reaction. I have requested a refund and no one has actually answered me - Slabway Massage Chair Amazon. I would recommend not to waste your tough made money on this company. I will be calling the Lawyer General to submit a grievance concerning SLAB. Buyer Beware!!!!!! Hey Michael, We genuinely are sorry for the clear frustration and inconvenience you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was created December 4th which there was a label created on December 7. Your plan was labeled and all set for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to fulfill the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current situations impacting our providers nationwide. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Shiatsu Massage Chair Reviews).
We acknowledge that we failed to fizzle in this circumstances. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation cost was informed it will delivered in 3 days. Hired 3 days stated it delivered 4 days ago after a week they do not respond to the phone and tell you to chat with their site which never ever address you back. They will keep you waiting sent out numerous e-mail with the exact same action will get back with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This company is a rip-off and I'm going to do my finest in discovering an attorney to invest sufficient cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it since I have actually attempted to contact Slabway many times through e-mail call and have yet been able to speak to a live person I continually get e-mails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another email mentioning that they're closing the RMA support ticket I've been attempting to follow this business anywhere I can to leave Negative feedback on this company due to the piss bad action that I obtain from their support teams I think anybody seeking to purchase any of their products ought to extremely look at all their feedback's I have no idea the actual count of the number of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you inspect the fuse situated on the back of your chair (Slabway Massage Chair Reviews). We have received no more communication from you informing us if that fixed your issue. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer. We recognize that we failed to miss the mark in this instance. For that we say sorry - Slabway Massage Chair Reviews. We await your response. Thank YouI bought a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat on the web website. I called chat, stated "currently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot states "regular wait time 5-15 mins.
I think this location is a rip-off and i am going to contact charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this improperly run attire (if they are a real attire). BUYER BEWARE!!!!!! Hey There Ian, We truly are sorry for any aggravation or hassle you have experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this vacation season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager - Reviews Of Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery without any additional description!? I've called multiple times, sent out emails used the chat widget they recommended and likewise connected to them by means of all social media platforms and no reaction no reply just no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi There Tonya, We truly regret the clear disappointment and inconvenience you have actually experienced regarding your current order with Slabway (Slabway Massage Chair). This is not our intent and not the experience we desire for our customer.
This was due to an error in interaction with the pickup at our satisfaction center. Your bundle was identified and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the demand (Slabway Shiatsu Massage Chair Reviews). As such, we have actually likewise been not able to guarantee our shipping time frames with the very same certainty we formerly had the ability to.
In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to provide a good experience to each and every client (Slabway Shiatsu Massage Chair).
For that we apologize. Our records show that you have actually received the full refunds as requested. We expect the opportunity to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I instantly attempted to cancel my order. I sent an e-mail I called on the phone, for which there was no reaction. It was now around 12:20. I lastly received a response by Monday early morning telling me the order had actually shipped.
Nevertheless, it was not deliverable since they had an incorrect apartment number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. However, I will make it known that they are charging double or more of the cost of their items.
It is your responsibility to do so. You will be made the most of if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody picks up the phone and won't address their own chat bot. It's ridiculous. I want my money back. Hi there Francis, We are sorry for any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our customer support since late. Their refund policy for their incompetence is ludicrous. Do not do organization with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it once and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social networks. We are sorry to hear your Slabway purchase did not suit your requirements. Our records reveal that your order was approved for a refund which you chose the option to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you want to continue with the return procedure you have actually started, we ask that you please reply to the assistance e-mail thread confirming you 'd with to continue. BBB Business Profiles might not be reproduced for sales or marketing purposes. BBB Service Profiles are supplied solely to assist you in exercising your own finest judgment.
Nevertheless, BBB does not confirm the accuracy of details offered by 3rd parties, and does not guarantee the precision of any details in Company Profiles - Slabway Full Body Massage Chair. When considering problem information, please consider the company's size and volume of deals, and understand that the nature of complaints and a company's responses to them are typically more vital than the variety of problems.
BBB Company Profiles are subject to change at any time. If you choose to do company with this organization, please let business understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or business - Slabway Shiatsu Massage Chair Reviews.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is fantastic - Slabway Massage Chair...
Massage Chairs are complicated makers with lots of moving parts and advanced computer elements, so things can go wrong. But it's not much various from a car, it depends on how you utilize it and how you take care of it that will determine for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.