I have emailed/called/texted the business several times with no reaction. I have requested a refund and no one has addressed me - Slabway Massage Chair. I would recommend not to lose your tough made money on this business. I will be getting in touch with the Attorney general of the United States to submit a problem relating to PIECE. Purchaser Beware!!!!!! Hello There Michael, We regards regret the clear frustration and inconvenience you have actually experienced regarding your current order with Slabway.
Examining your order history, I do see your order was produced December fourth which there was a label produced on December 7. Your plan was identified and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the present situations affecting our providers nationwide. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair Reviews).
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment cost was informed it will delivered in 3 days. Hired 3 days stated it shipped 4 days back after a week they do not answer the phone and inform you to talk with their site which never address you back. They will keep you waiting sent out numerous e-mail with the same response will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my best in finding a lawyer to spend adequate cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it considering that I have actually attempted to call Slabway numerous times through e-mail call and have actually yet had the ability to talk with a live person I constantly get emails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor reaction that I obtain from their support groups I think anybody seeking to purchase any of their products need to highly take a look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you check the fuse situated on the back of your chair (Slabway Massage Chair Amazon). We have actually gotten no further interaction from you notifying us if that resolved your problem. In relation to your experience with our client service group, we understand that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources available to us to provide an excellent experience to each and every customer. We acknowledge that we failed to miss the mark in this instance. For that we say sorry - Slabway Massage Chair. We await your action. Thank YouI bought a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps repeating. Says to get on chat online site. I got in touch with chat, said "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this location is a rip-off and i am going to contact credit card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this badly run clothing (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hi There Ian, We sincerely are sorry for any disappointment or hassle you have experienced. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to fulfill the need.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the present scenarios affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday (Slabway Shiatsu Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We recognize that we stopped working to fizzle in this instance. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair Reviews. Positioned an order on 12/4/20 and the order was canceled mid delivery without any more description!? I've called numerous times, sent out emails utilized the chat widget they suggested and also connected to them through all social networks platforms and no reaction no reply just no description.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi Tonya, We all the best regret the clear frustration and hassle you have actually experienced concerning your recent order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our objective and not the experience we desire for our customer.
This was due to an error in interaction with the pickup at our satisfaction center. Your plan was labeled and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand (Slabway Massage Chair Reviews). As such, we have also been not able to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our customer support team, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources offered to us to supply a great experience to each and every client (Slabway Full Body Massage Chair).
For that we say sorry. Our records reveal that you have received the full refunds as asked for. We wish for the chance to regain your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the product they were offering might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I right away tried to cancel my order. I sent out an e-mail I contacted the phone, for which there was no response. It was now approximately 12:20. I lastly received a response by Monday morning telling me the order had actually delivered.
However, it was not deliverable since they had an inaccurate apartment or condo number. I contacted UPS and inquired to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the cost of their products.
It is your obligation to do so. You will be made the most of if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody gets the phone and will not address their own chat bot. It's ludicrous. I desire my cash back. Hi Francis, We regret any aggravation you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our consumer assistance since late. Their refund policy for their incompetence is ridiculous. Do not do company with these individuals. Go through ******. I bought a foot massager Nov 26, used it as soon as and it triggered me sever pain. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was approved for a refund and that you picked the option to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you would like to continue with the return procedure you've started, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Organization Profiles might not be recreated for sales or advertising functions. BBB Company Profiles are offered solely to help you in exercising your own finest judgment.
However, BBB does not verify the precision of details offered by 3rd parties, and does not guarantee the precision of any information in Business Profiles - Slabway Massage Chair Special Discount. When considering complaint information, please consider the company's size and volume of transactions, and comprehend that the nature of grievances and a company's actions to them are often more important than the variety of complaints.
BBB Company Profiles undergo change at any time. If you select to do organization with this organization, please let the business know that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or organization - Slabway Massage Chair Special Discount.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. Our company believe chair massage is great - Slabway Full Body Massage Chair...
Massage Chairs are complicated makers with lots of moving parts and advanced computer system elements, so things can fail. However it's not much different from a cars and truck, it depends on how you use it and how you look after it that will identify the length of time it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can happen during shipment.