I have actually emailed/called/texted the company a number of times with no response. I have asked for a refund and nobody has actually answered me - Slabway Full Body Massage Chair. I would recommend not to lose your hard made money on this business. I will be getting in touch with the Attorney general of the United States to file a problem regarding PIECE. Purchaser Be Careful!!!!!! Hello There Michael, We regards regret the clear aggravation and inconvenience you have experienced concerning your recent order with Slabway.
Looking over your order history, I do see your order was created December fourth and that there was a label produced on December 7. Your bundle was identified and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to fulfill the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Shiatsu Massage Chair).
We recognize that we failed to fizzle in this instance. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment cost was informed it will delivered in 3 days. Called in 3 days stated it shipped 4 days back after a week they do not answer the phone and inform you to chat with their site which never answer you back. They will keep you waiting sent numerous e-mail with the very same reaction will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my finest in discovering an attorney to invest sufficient money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we got rid of from package set it up plugged it in the chair went into a complete recline mode and has not came out of it considering that I have actually tried to contact Slabway numerous times by means of email call and have yet been able to speak with a live individual I continuously get e-mails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another email mentioning that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss bad action that I receive from their support groups I believe anyone aiming to buy any of their products ought to extremely look at all their feedback's I have no concept the actual count of how many bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Slabway Massage Chair $1499.98). We have actually gotten no further communication from you informing us if that solved your concern. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources available to us to provide a good experience to each and every client. We acknowledge that we stopped working to fizzle in this circumstances. For that we apologize - Slabway Massage Chair Amazon. We await your action. Thank YouI bought a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. Says to get on chat online site. I got in touch with chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this place is a rip-off and i am going to call credit card to stop payment. Slabway Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this improperly run outfit (if they are a real outfit). BUYER BEWARE!!!!!! Hi There Ian, We truly regret any frustration or hassle you have actually experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing situations impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has taken a hit this holiday season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We acknowledge that we failed to fizzle in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find great usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Placed an order on 12/4/20 and the order was canceled mid shipment without any more description!? I've called numerous times, sent e-mails utilized the chat widget they suggested and likewise reached out to them by means of all social media platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hi Tonya, We seriously are sorry for the clear disappointment and inconvenience you have experienced concerning your current order with Slabway (Slabway Massage Chair Amazon). This is not our objective and not the experience we want for our customer.
This was due to a mistake in communication with the pickup at our satisfaction center. Your plan was labeled and all set for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to fulfill the need (Slabway Full Body Massage Chair). As such, we have actually likewise been not able to guarantee our shipping timespan with the same certainty we formerly were able to.
In relation to your experience with our customer support group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources offered to us to offer a good experience to each and every consumer (Slabway Massage Chair Pic).
For that we say sorry. Our records show that you have gotten the full refunds as requested. We wish for the chance to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I found the item they were offering could be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent out an email I contacted the phone, for which there was no action. It was now around 12:20. I lastly got an action by Monday morning telling me the order had actually delivered.
However, it was not deliverable since they had an incorrect home number. I called UPS and asked to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their products.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and won't answer their own chat bot. It's outrageous. I desire my money back. Hello there Francis, We regret any disappointment you have experienced concerning the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our customer support as of late. Their refund policy for their incompetence is ridiculous. Do refrain from doing business with these people. Go through ******. I bought a foot massager Nov 26, used it as soon as and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records reveal that your order was authorized for a refund and that you chose the option to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you wish to continue with the return process you've initiated, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Business Profiles might not be reproduced for sales or advertising functions. BBB Organization Profiles are supplied exclusively to assist you in exercising your own finest judgment.
However, BBB does not confirm the precision of info offered by 3rd parties, and does not guarantee the precision of any info in Service Profiles - Slabway Shiatsu Massage Chair Reviews. When considering grievance details, please consider the company's size and volume of deals, and comprehend that the nature of problems and a firm's responses to them are typically more vital than the number of complaints.
BBB Organization Profiles undergo alter at any time. If you choose to do company with this organization, please let the service understand that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or organization - Slabway Full Body Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. We believe chair massage is terrific - Slabway Massage Chair Pic...
Massage Chairs are complex makers with great deals of moving parts and advanced computer parts, so things can go incorrect. But it's very little different from a cars and truck, it depends on how you use it and how you take care of it that will identify for how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can occur during shipment.