I have emailed/called/texted the business several times with no response. I have actually asked for a refund and no one has addressed me - Slabway Massage Chair. I would suggest not to lose your difficult earned cash on this company. I will be calling the Chief law officer to file a complaint regarding SLAB. Purchaser Be Careful!!!!!! Hey Michael, We sincerely regret the clear frustration and trouble you have actually experienced concerning your current order with Slabway.
Examining your order history, I do see your order was created December fourth which there was a label developed on December 7. Your bundle was labeled and all set for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to satisfy the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Massage Chair Reviews).
We acknowledge that we stopped working to miss the mark in this instance. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation fee was informed it will shipped in 3 days. Hired 3 days stated it shipped 4 days ago after a week they do not answer the phone and inform you to chat with their website which never ever answer you back. They will keep you waiting sent a number of email with the same action will get back with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This company is a rip-off and I'm going to do my finest in finding an attorney to invest sufficient cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up originating from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we got rid of from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I have actually attempted to get in touch with Slabway various times through e-mail telephone call and have actually yet been able to talk to a live individual I constantly get emails back from them stating that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I've been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor response that I get from their support teams I believe anyone aiming to buy any of their products need to extremely look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the performance issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway One Massage Chair.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Massage Chair Pic). We have received no additional interaction from you informing us if that solved your issue. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer an excellent experience to each and every client. We recognize that we failed to fizzle in this instance. For that we say sorry - Slabway Massage Chair. We await your action. Thank YouI purchased a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps repeating. States to get on chat on the web site. I got in touch with chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "normal wait time 5-15 minutes.
I believe this place is a rip-off and i am going to get in touch with credit card to stop payment. Slabway Massage Chair Special Discount. I DO NOT RECOMMEND purchasing anything from this inadequately run clothing (if they are a real attire). PURCHASER BE CAREFUL!!!!!! Hi Ian, We sincerely are sorry for any aggravation or hassle you have experienced. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present circumstances affecting our providers nationwide. In relation to your experience with our consumer service group, we understand that our service has taken a hit this holiday season (Slabway One Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We acknowledge that we stopped working to fizzle in this instance. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery with no further description!? I've called numerous times, sent out emails used the chat widget they recommended and likewise reached out to them via all social media platforms and no response no reply just no description.
I would like a full refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hey There Tonya, We regards are sorry for the clear disappointment and inconvenience you have actually experienced concerning your recent order with Slabway (Slabway Massage Chair). This is not our intention and not the experience we want for our customer.
This was due to a mistake in communication with the pickup at our fulfillment facility. Your plan was identified and ready for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been not able to fulfill the need (Slabway Massage Chair). As such, we have likewise been unable to guarantee our shipping time frames with the same certainty we formerly were able to.
In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to supply a good experience to each and every client (Slabway One Massage Chair).
For that we apologize. Our records show that you have gotten the complete refunds as requested. We expect the opportunity to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent an email I got in touch with the phone, for which there was no reaction. It was now roughly 12:20. I lastly got an action by Monday morning informing me the order had delivered.
However, it was not deliverable due to the fact that they had an inaccurate house number. I got in touch with UPS and asked to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be taken advantage of if you do not. I got my foot massager and it worked when then stopped. Now no one chooses up the phone and will not address their own chat bot. It's ludicrous. I desire my money back. Hey Francis, We are sorry for any frustration you have actually experienced regarding the performance of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our client assistance as of late. Their refund policy for their incompetence is ridiculous. Do not do organization with these individuals. Go through ******. I purchased a foot massager Nov 26, used it as soon as and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your business on blast for this - Slabway One Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was approved for a refund and that you selected the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you wish to proceed with the return procedure you have actually initiated, we ask that you please reply to the assistance e-mail thread confirming you 'd with to continue. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Service Profiles are provided exclusively to help you in exercising your own best judgment.
Nevertheless, BBB does not validate the precision of info offered by 3rd celebrations, and does not guarantee the precision of any info in Organization Profiles - Slabway Shiatsu Massage Chair Reviews. When thinking about problem info, please consider the company's size and volume of deals, and understand that the nature of complaints and a company's responses to them are typically more vital than the variety of problems.
BBB Company Profiles are subject to change at any time. If you choose to do service with this organization, please let the company know that you contacted BBB for a BBB Company Profile. As a matter of policy, BBB does not back any product, service or organization - Slabway Full Body Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is excellent - Slabway One Massage Chair...
Massage Chairs are intricate makers with great deals of moving parts and advanced computer system components, so things can fail. However it's very little different from an automobile, it depends on how you use it and how you look after it that will figure out for how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can occur throughout delivery.