I have actually emailed/called/texted the company numerous times without any action. I have requested a refund and nobody has answered me - Slabway Massage Chair Amazon. I would recommend not to squander your tough generated income on this business. I will be contacting the Lawyer General to submit a grievance regarding PIECE. Buyer Be Careful!!!!!! Hi There Michael, We sincerely are sorry for the clear aggravation and inconvenience you have actually experienced concerning your recent order with Slabway.
Looking over your order history, I do see your order was created December fourth which there was a label created on December 7. Your package was identified and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing scenarios impacting our providers nationwide. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Full Body Massage Chair).
We acknowledge that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment cost was informed it will shipped in 3 days. Contacted 3 days stated it delivered 4 days ago after a week they do not address the phone and inform you to talk with their website which never answer you back. They will keep you waiting sent numerous email with the very same reaction will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my finest in finding a lawyer to spend adequate cash to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we eliminated from package set it up plugged it in the chair went into a complete recline mode and has not came out of it since I have actually attempted to call Slabway various times via e-mail phone calls and have actually yet had the ability to talk with a live individual I constantly get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I have actually been attempting to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss bad action that I get from their support groups I think anyone seeking to buy any of their products need to highly look at all their feedback's I have no idea the real count of the number of bulls ** t favorable feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies regarding the performance issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Full Body Massage Chair.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse located on the back of your chair (Slabway Full Body Massage Chair). We have received no additional communication from you notifying us if that solved your issue. In relation to your experience with our customer support group, we understand that our service has taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to supply an excellent experience to each and every customer. We acknowledge that we failed to miss out on the mark in this circumstances. For that we ask forgiveness - Slabway Massage Chair. We await your reaction. Thank YouI purchased a foot massager. Website stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps duplicating. Says to get on chat on the web website. I got in touch with chat, stated "presently responding in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot says "normal wait time 5-15 mins.
I believe this place is a scam and i am going to contact credit card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a real clothing). PURCHASER BEWARE!!!!!! Hello Ian, We regards regret any disappointment or inconvenience you have experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to satisfy the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the present circumstances affecting our providers nationwide. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this vacation season (Slabway Massage Chair $1499.98). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We acknowledge that we failed to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Pic. Positioned an order on 12/4/20 and the order was canceled mid shipment without any additional description!? I have actually called multiple times, sent out emails used the chat widget they suggested and likewise reached out to them through all social media platforms and no response no reply just no explanation.
I would like a complete refund for the foot massager and 1 year warranty I bought. Tonya L ****** Hi There Tonya, We seriously regret the clear disappointment and trouble you have actually experienced regarding your recent order with Slabway (Slabway Massage Chair Special Discount). This is not our objective and not the experience we want for our customer.
This was due to a mistake in communication with the pickup at our fulfillment facility. Your plan was labeled and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to satisfy the demand (Slabway Massage Chair). As such, we have actually also been unable to guarantee our shipping amount of time with the very same certainty we previously had the ability to.
In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources available to us to supply an excellent experience to each and every client (Slabway Massage Chair Special Discount).
For that we apologize. Our records reveal that you have gotten the full refunds as requested. We hope for the chance to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were selling could be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away attempted to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no reaction. It was now roughly 12:20. I lastly received an action by Monday morning telling me the order had delivered.
Nevertheless, it was not deliverable since they had an inaccurate apartment number. I got in touch with UPS and inquired to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked once then stopped. Now nobody picks up the phone and won't address their own chat bot. It's absurd. I desire my money back. Hey there Francis, We regret any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our client support as of late. Their refund policy for their incompetence is ridiculous. Do not do organization with these people. Go through ******. I purchased a foot massager Nov 26, utilized it as soon as and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this company.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was approved for a refund and that you chose the choice to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you want to proceed with the return process you have actually started, we ask that you please reply to the assistance e-mail thread verifying you 'd with to continue. BBB Company Profiles might not be recreated for sales or marketing purposes. BBB Organization Profiles are offered entirely to assist you in exercising your own finest judgment.
Nevertheless, BBB does not validate the accuracy of info supplied by third celebrations, and does not guarantee the precision of any info in Company Profiles - Slabway Shiatsu Massage Chair. When thinking about problem details, please take into account the company's size and volume of deals, and understand that the nature of problems and a company's responses to them are frequently more vital than the number of problems.
BBB Company Profiles are subject to alter at any time. If you pick to do service with this company, please let the organization know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or business - Reviews Of Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage expert. We think chair massage is excellent - Slabway Shiatsu Massage Chair Reviews...
Massage Chairs are intricate devices with lots of moving parts and advanced computer parts, so things can go incorrect. But it's very little different from a vehicle, it depends on how you use it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can happen during shipment.