I have emailed/called/texted the company numerous times with no reaction. I have asked for a refund and nobody has actually answered me - Slabway Full Body Massage Chair. I would suggest not to waste your tough made money on this company. I will be calling the Lawyer General to submit a complaint regarding PIECE. Purchaser Be Careful!!!!!! Hello Michael, We best regards are sorry for the clear aggravation and inconvenience you have actually experienced concerning your recent order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label developed on December 7. Your bundle was labeled and prepared for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to meet the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current scenarios impacting our providers nationwide. In relation to your experience with our customer care group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair Amazon).
We recognize that we stopped working to fizzle in this instance. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will shipped in 3 days. Hired 3 days stated it shipped 4 days ago after a week they do not respond to the phone and inform you to chat with their site which never address you back. They will keep you waiting sent a number of email with the exact same response will get back with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This business is a rip-off and I'm going to do my best in finding a lawyer to spend sufficient cash to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we eliminated from package set it up plugged it in the chair went into a complete recline mode and has not came out of it given that I have actually tried to get in touch with Slabway various times through email telephone call and have actually yet been able to talk with a live person I continually get e-mails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail stating that they're closing the RMA support ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor action that I obtain from their support groups I believe anyone looking to acquire any of their products ought to extremely take a look at all their feedback's I have no concept the actual count of the number of bulls ** t positive feedback's they're posting however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Amazon.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse situated on the back of your chair (Slabway Massage Chair Reviews). We have actually gotten no more interaction from you notifying us if that solved your problem. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to supply an excellent experience to each and every consumer. We recognize that we stopped working to fizzle in this instance. For that we apologize - Slabway Massage Chair. We await your response. Thank YouI ordered a foot massager. Site stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps repeating. Says to get on chat online website. I called chat, said "presently responding in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this location is a fraud and i am going to call credit card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this improperly run outfit (if they are a genuine clothing). PURCHASER BEWARE!!!!!! Hello There Ian, We seriously regret any disappointment or inconvenience you have experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to satisfy the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing situations impacting our carriers nationwide. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday (Slabway Massage Chair Pic). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we failed to miss out on the mark in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you've been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Positioned an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I've called several times, sent out e-mails used the chat widget they recommended and likewise connected to them by means of all social media platforms and no action no reply simply no description.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hello There Tonya, We seriously are sorry for the clear frustration and inconvenience you have experienced concerning your current order with Slabway (Slabway One Massage Chair). This is not our objective and not the experience we want for our customer.
This was due to an error in interaction with the pickup at our satisfaction facility. Your package was identified and all set for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to fulfill the need (Slabway Shiatsu Massage Chair). As such, we have likewise been not able to guarantee our shipping amount of time with the exact same certainty we formerly were able to.
In relation to your experience with our client service group, we understand that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources readily available to us to provide a great experience to each and every customer (Slabway Massage Chair Special Discount).
For that we ask forgiveness. Our records reveal that you have actually gotten the complete refunds as asked for. We wish for the opportunity to restore your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were selling could be bought for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I lastly received a response by Monday early morning informing me the order had actually shipped.
Nevertheless, it was not deliverable since they had an inaccurate home number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their items.
It is your responsibility to do so. You will be made the most of if you do not. I got my foot massager and it worked as soon as then stopped. Now no one picks up the phone and won't address their own chat bot. It's ridiculous. I desire my money back. Hey there Francis, We are sorry for any frustration you have actually experienced concerning the performance of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our consumer support since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing company with these people. Go through ******. I purchased a foot massager Nov 26, used it when and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Amazon. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records reveal that your order was authorized for a refund which you selected the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you would like to proceed with the return process you've started, we ask that you please reply to the support email thread verifying you 'd with to continue. BBB Service Profiles may not be reproduced for sales or promotional purposes. BBB Organization Profiles are offered solely to help you in exercising your own best judgment.
Nevertheless, BBB does not validate the precision of info offered by 3rd parties, and does not guarantee the accuracy of any information in Organization Profiles - Slabway Massage Chair Review. When thinking about complaint details, please take into consideration the company's size and volume of transactions, and understand that the nature of problems and a firm's actions to them are typically more crucial than the number of complaints.
BBB Company Profiles are subject to alter at any time. If you pick to do company with this business, please let the company know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Shiatsu Massage Chair.
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Massage Chairs are intricate makers with great deals of moving parts and advanced computer components, so things can go incorrect. However it's not much different from a cars and truck, it depends on how you use it and how you look after it that will identify how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can take place throughout shipment.