I have emailed/called/texted the company a number of times with no response. I have requested a refund and no one has actually addressed me - Reviews Of Slabway Massage Chair. I would suggest not to lose your hard made money on this business. I will be getting in touch with the Chief law officer to file a grievance concerning SLAB. Buyer Beware!!!!!! Hey Michael, We genuinely regret the clear frustration and inconvenience you have experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was developed December 4th which there was a label produced on December 7. Your plan was identified and prepared for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair Review).
We acknowledge that we stopped working to fizzle in this circumstances. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Hired 3 days said it delivered 4 days ago after a week they do not respond to the phone and tell you to talk with their site which never ever address you back. They will keep you waiting sent a number of email with the very same action will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my finest in finding a legal representative to invest enough money to get them to reimburse my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it considering that I've attempted to get in touch with Slabway various times through email telephone call and have actually yet had the ability to speak with a live person I constantly get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours before a representative contacts me again I get another e-mail stating that they're closing the RMA support ticket I have actually been trying to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor action that I receive from their support teams I believe anyone looking to purchase any of their products need to highly take a look at all their feedback's I have no idea the real count of how lots of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Review.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse located on the back of your chair (Slabway Massage Chair). We have gotten no further interaction from you notifying us if that fixed your problem. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every consumer. We acknowledge that we failed to fizzle in this instance. For that we say sorry - Slabway Massage Chair. We await your action. Thank YouI purchased a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that just keeps duplicating. States to get on chat on the internet website. I called chat, stated "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot states "typical wait time 5-15 mins.
I think this location is a fraud and i am going to get in touch with charge card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a real outfit). PURCHASER BE CAREFUL!!!!!! Hello Ian, We genuinely are sorry for any disappointment or hassle you have actually experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to satisfy the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We acknowledge that we failed to fizzle in this instance. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Special Discount. Positioned an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I have actually called multiple times, sent out emails used the chat widget they suggested and also connected to them via all social media platforms and no reaction no reply just no explanation.
I would like a complete refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hi There Tonya, We regards regret the clear disappointment and inconvenience you have experienced regarding your recent order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our intention and not the experience we desire for our customer.
This was because of an error in communication with the pickup at our fulfillment center. Your plan was labeled and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to meet the need (Slabway Massage Chair Pic). As such, we have actually also been unable to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our consumer service team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources offered to us to offer a good experience to each and every client (Reviews Of Slabway Massage Chair).
For that we ask forgiveness. Our records reveal that you have gotten the complete refunds as asked for. We wish for the chance to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the item they were offering could be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly attempted to cancel my order. I sent an email I got in touch with the phone, for which there was no response. It was now approximately 12:20. I finally got a reaction by Monday early morning informing me the order had delivered.
Nevertheless, it was not deliverable since they had an inaccurate home number. I contacted UPS and asked to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be benefited from if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and won't address their own chat bot. It's outrageous. I want my cash back. Hi Francis, We regret any aggravation you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer support as of late. Their refund policy for their incompetence is ludicrous. Do refrain from doing service with these people. Go through ******. I purchased a foot massager Nov 26, used it when and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this company.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair Reviews. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was approved for a refund and that you chose the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you would like to continue with the return process you've initiated, we ask that you please reply to the assistance e-mail thread validating you 'd with to continue. BBB Business Profiles may not be recreated for sales or marketing functions. BBB Organization Profiles are offered solely to help you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of information supplied by 3rd parties, and does not ensure the accuracy of any info in Company Profiles - Slabway Shiatsu Massage Chair Reviews. When considering problem details, please take into account the company's size and volume of deals, and comprehend that the nature of problems and a firm's reactions to them are typically more vital than the variety of grievances.
BBB Service Profiles are subject to alter at any time. If you pick to do company with this business, please let the company understand that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not back any product, service or company - Slabway Massage Chair Review.
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Massage Chairs are complicated devices with lots of moving parts and advanced computer parts, so things can fail. But it's very little various from a vehicle, it depends on how you use it and how you look after it that will determine how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can occur during shipment.