I have actually emailed/called/texted the company numerous times without any response. I have actually requested a refund and nobody has actually addressed me - Slabway One Massage Chair. I would suggest not to waste your hard made money on this business. I will be calling the Chief law officer to file a complaint relating to SLAB. Purchaser Beware!!!!!! Hey Michael, We seriously are sorry for the clear frustration and trouble you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label developed on December 7. Your bundle was identified and all set for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present situations affecting our providers nationwide. In relation to your experience with our customer support group, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair).
We acknowledge that we failed to miss the mark in this circumstances. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you've been pleased with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation charge was informed it will shipped in 3 days. Contacted 3 days stated it delivered 4 days ago after a week they do not address the phone and inform you to chat with their website which never address you back. They will keep you waiting sent several e-mail with the exact same action will get back with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my best in finding a lawyer to invest enough cash to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it considering that I have actually attempted to call Slabway numerous times by means of email call and have actually yet had the ability to talk with a live person I continuously get emails back from them stating that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another email stating that they're closing the RMA support ticket I have actually been attempting to follow this company anywhere I can to leave Negative feedback on this company due to the piss bad response that I receive from their assistance groups I believe anybody seeking to purchase any of their items need to highly take a look at all their feedback's I have no idea the real count of how numerous bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway One Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you check the fuse located on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have received no additional interaction from you notifying us if that fixed your problem. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources available to us to offer a great experience to each and every customer. We recognize that we failed to miss out on the mark in this circumstances. For that we apologize - Slabway Shiatsu Massage Chair Reviews. We await your action. Thank YouI purchased a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. Says to get on chat online website. I called chat, stated "currently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot says "normal wait time 5-15 mins.
I think this place is a fraud and i am going to get in touch with credit card to stop payment. Slabway One Massage Chair. I DO NOT RECOMMEND buying anything from this badly run outfit (if they are a genuine outfit). BUYER BEWARE!!!!!! Hello There Ian, We truly are sorry for any frustration or inconvenience you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been not able to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current circumstances impacting our carriers nationwide. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this holiday (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Placed an order on 12/4/20 and the order was canceled mid shipment without any additional description!? I've called multiple times, sent e-mails utilized the chat widget they suggested and also reached out to them by means of all social networks platforms and no reaction no reply just no explanation.
I would like a complete refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hey Tonya, We all the best are sorry for the clear frustration and trouble you have actually experienced concerning your recent order with Slabway (Slabway Shiatsu Massage Chair). This is not our objective and not the experience we want for our client.
This was because of a mistake in communication with the pickup at our fulfillment center. Your plan was labeled and prepared for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the demand (Slabway Massage Chair $1499.98). As such, we have actually likewise been not able to ensure our shipping amount of time with the exact same certainty we formerly had the ability to.
In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources readily available to us to supply an excellent experience to each and every consumer (Slabway Massage Chair Pic).
For that we ask forgiveness. Our records reveal that you have actually gotten the complete refunds as asked for. We expect the chance to restore your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the product they were offering might be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly tried to cancel my order. I sent out an e-mail I called on the phone, for which there was no action. It was now roughly 12:20. I lastly received a response by Monday morning informing me the order had shipped.
Nevertheless, it was not deliverable because they had an inaccurate home number. I called UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I got my foot massager and it worked when then stopped. Now nobody picks up the phone and will not address their own chat bot. It's outrageous. I want my refund. Hi Francis, We are sorry for any frustration you have experienced regarding the performance of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client support since late. Their refund policy for their incompetence is absurd. Do not do business with these people. Go through ******. I purchased a foot massager Nov 26, utilized it as soon as and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was authorized for a refund and that you picked the choice to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return process you have actually started, we ask that you please reply to the support email thread verifying you 'd with to continue. BBB Service Profiles might not be recreated for sales or advertising purposes. BBB Company Profiles are offered solely to help you in exercising your own best judgment.
Nevertheless, BBB does not verify the precision of info supplied by 3rd parties, and does not guarantee the accuracy of any info in Business Profiles - Slabway Massage Chair. When considering problem details, please take into consideration the company's size and volume of deals, and comprehend that the nature of grievances and a company's reactions to them are frequently more essential than the number of complaints.
BBB Service Profiles undergo alter at any time. If you select to do company with this service, please let business understand that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or service - Slabway Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage expert. Our company believe chair massage is great - Slabway Massage Chair...
Massage Chairs are complicated makers with great deals of moving parts and advanced computer system components, so things can fail. However it's not much different from an automobile, it depends on how you use it and how you look after it that will identify for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.