I have actually emailed/called/texted the company numerous times without any action. I have asked for a refund and nobody has answered me - Slabway Shiatsu Massage Chair Reviews. I would recommend not to lose your hard generated income on this company. I will be getting in touch with the Lawyer General to submit a problem relating to PIECE. Purchaser Beware!!!!!! Hey Michael, We truly regret the clear frustration and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth and that there was a label produced on December 7. Your plan was labeled and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing situations impacting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Massage Chair).
We acknowledge that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installation charge was told it will shipped in 3 days. Employed 3 days stated it delivered 4 days back after a week they do not respond to the phone and tell you to talk with their website which never answer you back. They will keep you waiting sent numerous e-mail with the exact same action will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This company is a scam and I'm going to do my finest in discovering a legal representative to spend sufficient cash to get them to reimburse my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we eliminated from package set it up plugged it in the chair entered into a full recline mode and has not came out of it because I've attempted to call Slabway many times through e-mail phone calls and have actually yet had the ability to talk with a live individual I constantly get emails back from them mentioning that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours before a representative contacts me again I get another email mentioning that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss bad action that I get from their support teams I believe anyone looking to purchase any of their products ought to extremely look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We use our sincerest apologies relating to the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you inspect the fuse situated on the back of your chair (Slabway Massage Chair Pic). We have gotten no additional interaction from you notifying us if that fixed your problem. In relation to your experience with our customer support group, we comprehend that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources offered to us to provide a great experience to each and every consumer. We acknowledge that we failed to fizzle in this circumstances. For that we apologize - Slabway Massage Chair Review. We await your action. Thank YouI bought a foot massager. Website said 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. States to get on chat on the web website. I called chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot says "regular wait time 5-15 mins.
I believe this place is a scam and i am going to call charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this poorly run attire (if they are a genuine attire). PURCHASER BE CAREFUL!!!!!! Hi Ian, We seriously are sorry for any frustration or inconvenience you have experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday season (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We recognize that we failed to miss out on the mark in this instance. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you've been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery with no more explanation!? I have actually called numerous times, sent out emails utilized the chat widget they recommended and likewise reached out to them through all social networks platforms and no response no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi Tonya, We regards regret the clear frustration and trouble you have experienced concerning your current order with Slabway (Slabway Massage Chair $1499.98). This is not our intent and not the experience we want for our consumer.
This was due to an error in interaction with the pickup at our satisfaction facility. Your plan was labeled and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to fulfill the need (Slabway Massage Chair Amazon). As such, we have also been not able to ensure our shipping time frames with the exact same certainty we formerly had the ability to.
In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources available to us to supply an excellent experience to each and every consumer (Slabway Massage Chair Amazon).
For that we say sorry. Our records reveal that you have gotten the full refunds as requested. We expect the chance to regain your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I found the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I immediately attempted to cancel my order. I sent out an email I got in touch with the phone, for which there was no action. It was now around 12:20. I finally received a response by Monday morning telling me the order had actually shipped.
However, it was not deliverable because they had an inaccurate apartment number. I called UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and won't address their own chat bot. It's ridiculous. I want my refund. Hey there Francis, We are sorry for any frustration you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager along with the frustration experienced with our client support as of late. Their refund policy for their incompetence is absurd. Do not do business with these people. Go through ******. I purchased a foot massager Nov 26, used it when and it caused me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their evaluations prior to purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair $1499.98. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was approved for a refund and that you picked the choice to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return process you have actually initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Business Profiles may not be recreated for sales or marketing purposes. BBB Organization Profiles are supplied entirely to help you in exercising your own best judgment.
However, BBB does not validate the accuracy of details supplied by 3rd parties, and does not ensure the accuracy of any information in Business Profiles - Slabway Massage Chair Review. When thinking about grievance information, please consider the business's size and volume of deals, and understand that the nature of problems and a firm's responses to them are typically more crucial than the number of grievances.
BBB Organization Profiles are subject to change at any time. If you pick to do service with this company, please let business understand that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or service - Slabway One Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway One Massage Chair...
Massage Chairs are complicated makers with great deals of moving parts and advanced computer system elements, so things can fail. However it's not much different from a cars and truck, it depends upon how you utilize it and how you look after it that will figure out how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can take place throughout delivery.