I have emailed/called/texted the company several times with no action. I have asked for a refund and no one has actually addressed me - Slabway Massage Chair $1499.98. I would recommend not to squander your difficult made money on this company. I will be calling the Attorney General to file a problem relating to PIECE. Purchaser Be Careful!!!!!! Hi There Michael, We best regards are sorry for the clear aggravation and trouble you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was created December 4th which there was a label developed on December 7. Your package was identified and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the present situations impacting our providers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Massage Chair $1499.98).
We recognize that we stopped working to fizzle in this instance. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment charge was informed it will shipped in 3 days. Contacted 3 days stated it shipped 4 days back after a week they do not address the phone and inform you to chat with their site which never ever address you back. They will keep you waiting sent a number of e-mail with the very same response will return with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my best in finding a legal representative to invest adequate cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it since I've attempted to get in touch with Slabway numerous times by means of email telephone call and have yet been able to speak to a live individual I constantly get e-mails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail mentioning that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I obtain from their assistance groups I believe any person aiming to acquire any of their products need to highly look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Reviews Of Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Massage Chair). We have gotten no additional communication from you notifying us if that solved your concern. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every customer. We recognize that we stopped working to miss out on the mark in this instance. For that we say sorry - Slabway Massage Chair. We await your response. Thank YouI ordered a foot massager. Website stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat on the web website. I contacted chat, said "presently replying in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot says "regular wait time 5-15 minutes.
I believe this location is a scam and i am going to call credit card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this poorly run outfit (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hey Ian, We genuinely are sorry for any frustration or trouble you have actually experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current scenarios impacting our carriers nationwide. In relation to your experience with our consumer service team, we understand that our service has actually taken a hit this holiday season (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We acknowledge that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair $1499.98. Placed an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I've called multiple times, sent out emails used the chat widget they recommended and likewise reached out to them by means of all social media platforms and no action no reply just no description.
I would like a complete refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hello There Tonya, We best regards are sorry for the clear disappointment and hassle you have experienced concerning your recent order with Slabway (Slabway Massage Chair Special Discount). This is not our intention and not the experience we want for our customer.
This was because of a mistake in communication with the pickup at our fulfillment center. Your bundle was labeled and prepared for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to meet the demand (Slabway Massage Chair Pic). As such, we have actually also been unable to guarantee our shipping amount of time with the exact same certainty we previously had the ability to.
In relation to your experience with our consumer service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to provide a good experience to each and every consumer (Slabway Massage Chair).
For that we say sorry. Our records show that you have gotten the complete refunds as asked for. We expect the opportunity to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the product they were selling could be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I immediately attempted to cancel my order. I sent out an email I got in touch with the phone, for which there was no reaction. It was now around 12:20. I lastly got a reaction by Monday morning telling me the order had delivered.
Nevertheless, it was not deliverable because they had an inaccurate apartment number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their items.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody gets the phone and won't address their own chat bot. It's outrageous. I desire my money back. Hello Francis, We are sorry for any disappointment you have actually experienced regarding the performance of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our consumer support since late. Their refund policy for their incompetence is outrageous. Do not do business with these individuals. Go through ******. I bought a foot massager Nov 26, used it once and it triggered me sever pain. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations prior to purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair $1499.98. The power of social media. We are sorry to hear your Slabway purchase did not suit your requirements. Our records show that your order was approved for a refund which you chose the choice to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you want to continue with the return process you've initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Business Profiles might not be reproduced for sales or marketing purposes. BBB Company Profiles are provided entirely to help you in exercising your own best judgment.
However, BBB does not validate the accuracy of information supplied by 3rd celebrations, and does not guarantee the precision of any details in Business Profiles - Slabway Massage Chair. When considering complaint details, please take into account the company's size and volume of transactions, and understand that the nature of problems and a firm's actions to them are frequently more important than the number of grievances.
BBB Service Profiles go through change at any time. If you pick to do company with this company, please let business know that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any item, service or organization - Slabway Full Body Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage expert. Our company believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are complex devices with great deals of moving parts and advanced computer elements, so things can go incorrect. However it's not much different from a vehicle, it depends upon how you utilize it and how you take care of it that will figure out for how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can take place throughout delivery.