I have actually emailed/called/texted the business several times with no reaction. I have asked for a refund and no one has actually addressed me - Slabway Massage Chair. I would suggest not to waste your hard made money on this company. I will be getting in touch with the Chief law officer to file a grievance regarding SLAB. Purchaser Be Careful!!!!!! Hey Michael, We genuinely are sorry for the clear disappointment and trouble you have actually experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was produced December 4th and that there was a label developed on December 7. Your plan was labeled and all set for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the current scenarios impacting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Shiatsu Massage Chair).
We recognize that we stopped working to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find great use of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will shipped in 3 days. Called in 3 days stated it delivered 4 days ago after a week they do not answer the phone and inform you to talk with their site which never address you back. They will keep you waiting sent a number of e-mail with the very same response will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my best in finding a legal representative to invest enough cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it given that I've tried to contact Slabway numerous times by means of email telephone call and have yet had the ability to talk to a live person I continuously get e-mails back from them stating that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email stating that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this company due to the piss bad response that I get from their support groups I believe anybody wanting to acquire any of their items should highly look at all their feedback's I have no concept the real count of how lots of bulls ** t favorable feedback's they're posting however I can't think that they're getting that manyHi Rodney, We use our sincerest apologies relating to the performance concerns you have experienced with your Slabway Shiatsu Massage Chair. Reviews Of Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Massage Chair). We have gotten no further communication from you informing us if that resolved your issue. In relation to your experience with our customer service group, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources readily available to us to supply an excellent experience to each and every customer. We acknowledge that we failed to miss the mark in this instance. For that we apologize - Slabway Massage Chair. We await your action. Thank YouI ordered a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that simply keeps repeating. Says to get on chat online site. I called chat, stated "presently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot states "typical wait time 5-15 mins.
I believe this place is a scam and i am going to call credit card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this inadequately run attire (if they are a genuine attire). BUYER BEWARE!!!!!! Hello Ian, We sincerely regret any frustration or trouble you have experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances affecting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We acknowledge that we stopped working to miss out on the mark in this instance. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery without any further description!? I have actually called multiple times, sent emails used the chat widget they suggested and also connected to them via all social media platforms and no response no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hey There Tonya, We seriously are sorry for the clear frustration and hassle you have actually experienced regarding your current order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our objective and not the experience we desire for our consumer.
This was due to a mistake in interaction with the pickup at our satisfaction facility. Your package was labeled and prepared for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been not able to fulfill the need (Slabway Massage Chair Review). As such, we have also been unable to guarantee our shipping time frames with the exact same certainty we formerly had the ability to.
In relation to your experience with our client service group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources offered to us to offer an excellent experience to each and every consumer (Slabway Massage Chair $1499.98).
For that we say sorry. Our records show that you have actually received the complete refunds as requested. We wish for the chance to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I immediately attempted to cancel my order. I sent out an email I got in touch with the phone, for which there was no response. It was now around 12:20. I finally got a response by Monday early morning informing me the order had actually delivered.
However, it was not deliverable since they had an inaccurate apartment or condo number. I contacted UPS and asked them to go back to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be benefited from if you do not. I received my foot massager and it worked when then stopped. Now no one selects up the phone and won't address their own chat bot. It's ridiculous. I desire my refund. Hey Francis, We are sorry for any disappointment you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our client support since late. Their refund policy for their incompetence is ridiculous. Do not do service with these people. Go through ******. I purchased a foot massager Nov 26, used it once and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this business.
I will keep your business on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was approved for a refund which you picked the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you would like to continue with the return procedure you've started, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Service Profiles might not be replicated for sales or advertising functions. BBB Company Profiles are provided exclusively to assist you in exercising your own finest judgment.
However, BBB does not validate the precision of info provided by 3rd parties, and does not ensure the accuracy of any information in Company Profiles - Slabway Full Body Massage Chair. When thinking about problem information, please take into consideration the company's size and volume of deals, and comprehend that the nature of problems and a company's reactions to them are frequently more crucial than the variety of problems.
BBB Service Profiles are subject to alter at any time. If you choose to do service with this organization, please let the organization know that you got in touch with BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or service - Reviews Of Slabway Massage Chair.
On The Area Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are complex makers with great deals of moving parts and advanced computer system components, so things can fail. But it's very little various from a car, it depends on how you use it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and swellings that can happen during shipment.